CRTC orders Telecom Service Providers to join Consumer Complaints body

Modifying its earlier Decision ordering all large telecom service providers (TSPs) to join a new industry-funded consumer complaints body, the CRTC has limited mandatory membership in the CCTS to three years, clarified that contractual TSP liability limitations continue to apply to indirect damages, and decided that collective complaints are subject to the $5K cap applicable to individual complaints.
CRTC News Release and Decision 2008-46