CIPPIC welcomes new telecom complaints agency

After a public proceeding this past fall, the CRTC today ordered all major telecommunications service providers to join an industry-funded body mandated to investigate consumer complaints, award compensation where appropriate, and inquire into systemic issues.  CIPPIC welcomed the decision, which requires the industry to make its already-established Commissioner for Complaints for Telecommunications Services more independent and effective.
CIPPIC News Release
PIAC News Release