CRTC approves new telecom complaints agency

In a decision released today, the CRTC approved a new industry-funded agency for handling consumer issues with telecommunications services.  Earlier this year, in response to a federal government order, a number of telecom service providers set up the Commissioner for Complaints for Telecommunications Services "CCTS".  After a public proceeding this past fall, the CRTC ordered a number of changes to the industry model in order to make the body more independent and effective.  All major telecom service providers are required to join the agency by February 1, 2008. 
CIPPIC News Release